Broadband support tools for ISPs

Simplify home network support with our Wi-Fi diagnostic app and web portal. We help ISPs deliver more self-service, better remote support, and faster resolutions


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Features Pricing

SaaS

Features

Support Robotics provides seamless support for ISPs of any size. Here are some of its key features.

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WiFi

Wi-Fi Survey

The challenges on service providers are changing. Support calls are increasingly focused on Wi-Fi and the performance of demanding applications such as video conferencing, VoIP and HD streaming. Our Wi-Fi survey tool uses the customer’s mobile device to identify areas where poor Wi-Fi might limit their applications.

  • Identify and explain dead-spots
  • Helps with optimal router placement
  • Identifies opportunities for extenders or mesh
  • Available as both a self-care capability and remotely accessible by support agents
Speedtest, Support, 5G, ONT's

Additional App features

Troubleshoot features for every ISP support use-case

  • Seamless handover from self-care to assisted-care
  • Camera sharing to quickly identify cabling and router location issues
  • Remote router access via mobile data (even if broadband is down)
  • Run tests in different locations and save the results Identify Wi-Fi bottlenecks
  • Troubleshoot slow internet
  • Check streaming readiness
  • Custom branding
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Pricing

Cloud Pricing

Best option to start with our Cloud option.

per_unit_price Support Robotics

$0 /month

  • No long-term contract or financial commitment. Seat licenses are planned
  • ordered and billed monthly in advance
  • Includes unlimited use of the generic mobile app
  • Pricing applies to cloud-hosted multi-tenant SaaS
  • inclusive of support
  • maintenance and updates
  • All rates and fees exclusive of VAT

Custom Solution

Contact us for a custom requirement.

Contact us for pricing

  • White-label and branded module services